The UPS Store - Douglaston, New York

Jose Ramirez

muy buena tienda. el personal es muy útil. me encanta ir a esta tienda.

Paul Steil “Acouplewithoutborders”

Saturday morning
Open time 10am
Only had minutes to drop off my package to catch the train.
10:06am location still not open
4 people in front of the glass window watching the worker inside setting up for the day.
Open times are important.

alice z

very very very bad service. Every times we drop off the box we need put the big box on the table and the guys scean. And and the guys use the order words: put all the box on the carte! Crazy the second time move box is your job ! You guys just stand there. Crazy. The Asian guy service !

Mustafa Mond

The guys that work here are great but I feel so bad for them. They deal with moronic customers ALL THE TIME.

During my last visit a customer spent 5 minutes arguing over a $2 print charge. Instead of paying and getting it over with, they argued and eventually said they'd print it at home and come back later. The ride going home and then back to the store definitely cost them more than $2 in gas. Not to mention a lot of time. Not very smart.

Eric Chan

Extremly kind, helpful, attentive, and professional. We sent my belongings from NYC to California for the summer, and the employees could not have been friendlier, and more eager to tell you about the money saving options. I also have utilized their printing/ binding services for 100+ page booklets, final product turned out perfect. Overall, a great group of people work here, would recommend for all shipping and printing needs.

James Lee

This store always takes care of me when I visit. The manager is alway very helpful along with the rest of the staff. They are friendly respectful and professional. Some place try to rush you in & out but this place does not. They do not rush me. They have parking lot which I like. Best store in Queens

Christina Cho

I usually wouldn't write a review about a UPS Store out of all places, but man... these guys went above & beyond for me recently. I am a regular customer here - dropping off packages or my Amazon returns often. I've always liked their nice & quick service. What more can you ask for from a package delivery store?
My classes are currently remote due to this pandemic, so I don't have access to a color printer or cheap color prints on campus. It was my first time using UPS for prints, and I was unfamiliar with the website, so I had forgotten to add blank pages in between certain pages to separate each lecture. I called the store to see if they could cancel my order on their end. There was a guy named Michael (I think he's the manager there), who helped me through this whole process and even called later on to check if I wanted my double-sided prints with long-edge or short-edge turns (Portrait vs Landscape prints). I really appreciated that attention to small details, because the website hadn't give me that option. Anyway... instead of going through the stress of having to cancel and resubmit my big order all over again, I decided last minute on the phone to just keep the order as is. It wasn't until I had arrived home after picking up my prints that I noticed that Michael had been nice enough to go through each file and add in the blank pages so that the cover of the next lecture was not on the back side of the previous lecture file. This may not seem like a big deal if it were just a few lectures/files. But this was about $100+ worth of prints! To be honest, most printing places I've been to (Staples, Fedex, etc.) would have just hit "Print" after receiving an order in their system without any hesitation. They would not be willing to go through the hassle of manually going through each file and making adjustments to make it more convenient for the customer. And they usually wouldn't call the customer to check his/her preference for long-edge or short-edge double-sided prints either.) I was so shocked that someone would be kind enough to help me out to that extent! Seriously, I am so grateful that we have a UPS store with such genuine customer service like this one in our neighborhood. I am only going to this spot from now on. (Thank you again, Michael!)

Julie Kim

One of the Asian employees is extremely rude and he charges for printed materials depending on how he feels. There are two guys that work there. One is in his twenties and the other is in his forties.

Their sign says to print "1-10 pages are $2" and "more than 10 pages are $0.15 each". I was charged $.20 per page up until this guy started working at this location. Two weeks ago, I printed one page and he said it's $2 for that one page. When I asked about the sign, he mumbled and said, "it's for established printed materials. But this time, I'll let it slide and charged you $0.25." My husband printed seven pages today and the guy charged him $4.

He also mocks people's pronunciation if the customer doesn't speak English fluently. Being an Asian himself, he should be more sensitive and be mindful of English Language Learners.